FAQ_English

FAQ – SIOLS

Payment, Shipping & Returns

Which payment methods do you accept?

We accept Klarna, Mastercard, PayPal, Union Pay, and Visa.

What are the shipping costs?
  • Germany: €5.80
  • Austria: €9.90
  • EU (except Finland/Sweden): €13.90
  • Finland & Sweden: €18.90
  • Switzerland: €22.90
  • Norway: €21.90
  • Shipping to Poland is not available.
How long does delivery take?
  • Germany: 2–4 business days
  • Europe & other countries: 2–8 business days

No deliveries on Sundays or public holidays.

Can I return my order?

Yes. You have 14 days to withdraw your order. Returns within Germany are free of charge.

How do I register a return?

You can easily register your return via our Returns Portal:

siolsvision.com/apps/returns

When will I receive my refund?

The refund will be issued after inspection of your return, using the original payment method. This may take up to 7 business days.

Are there exceptions to the right of return?

Products with custom prescriptions or special configurations are excluded from the right of withdrawal.

Warranty, Repairs & Spare Parts

Do SIOLS sports glasses come with a warranty?

Yes. All SIOLS glasses are manufactured under strict quality standards and individually inspected. The legal warranty period is 2 years.

If you notice a defect, please contact your authorized dealer or optician.

Where can I get spare parts?

Spare parts are available exclusively through authorized dealers. Use our Dealer Search to find a partner near you:

siolsvision.com/pages/händler

Can I send my glasses directly to SIOLS for repair?

No. Repairs and warranty cases are handled exclusively via authorized dealers. This ensures correct spare parts and professional adjustments.

Product Knowledge & Prescription

What makes SIOLS sports glasses different?

The SIOLS.System is unique: modular, customizable, and compatible with almost any prescription. You combine frames, shields, and optical clips according to your sport, season, temperature, or face shape – and upgrade whenever you need.

Don’t sports glasses usually slip? How about SIOLS?

The frame architecture “hugs” your head. Long temples, wrap-around design, and balanced pressure distribution provide a secure fit – no slipping, wobbling, or pressure points.

Can SIOLS handle high prescriptions, progressives, or astigmatism?

Yes. Developed from optical research: up to +/- 15 dpt, progressive lens compatible, and a very wide field of view. With the front shield removed, you instantly have clear prescription glasses for breaks.

Why is the SIOLS clip different from others?

The SIOLS clip is inserted from the front. Benefits: fog-free, space for long lashes, and maximum flexibility with shield swaps (tints & functions).

Is there an alternative to the clip?

Yes. The MAXIMUS adapter allows direct RX glazing, with lenses seamlessly integrated into the shield – almost invisible.

What happens if my prescription changes?

Only the optical lens (clip/adapter) is replaced. Frame and shield remain – sustainable and cost-effective.

How do I find the right fit?
  • Narrow faces: short nose pads, smaller shields, light frame colors
  • Wide faces: longer nose pads/single pads, large shields, darker frame colors
  • Fine-tuning: 8 different nose pad options

Wrap-around design = secure, pressure-free fit.

Can I really swap shields?

Yes. Not only tints, but also functions: different ACM ventilation technologies for sports, temperatures, and conditions. With the DPX key system, swaps are quick, secure, and fingerprint-free.

Why is good vision so important in sports?

Over 90% of movement is visually controlled. Impaired vision (fogged or too-dark lenses) reduces reaction time and performance. Clear sight is a safety and performance factor, not a luxury.

What does “Find your flow” mean?

Your glasses should support, not distract: protection, perception, comfort. So you find your flow – in training, competition, or everyday life.

Dealers & Opticians

Where can I buy SIOLS glasses?

Directly in our online shop or via authorized dealers/opticians:

siolsvision.com

How do I find a dealer near me?

Use our Dealer Search:

siolsvision.com/pages/händler

Why buy at an optician?

Opticians adjust the fit, order prescription clips, and provide expert advice – ensuring your glasses truly fit your needs.

How does the prescription clip work at the optician?

Your optician orders the clip in your prescription. If your prescription changes, only the clip is replaced – shield and frame remain.

Made in Germany & Sustainability

Where are SIOLS sports glasses made?

“Made in Germany”: development, design, production, and quality assurance all take place exclusively in Germany.

How is a SIOLS frame made?
  • Development: customer feedback, sport-driven, material-based
  • Design: modern, minimal, functional
  • Production: precise interaction of people, machines & tools
  • Quality assurance: extensive testing before delivery
Why is “Made in Germany” an advantage?

Short supply chains, high standards, direct quality control: durable materials, fair production, responsible value creation.

What makes the SIOLS.System sustainable?

Modular by design: if your prescription changes, only the clip or lenses are replaced. Shields & frames are interchangeable – fewer resources, longer life for your favorite frame.

Privacy

How does SIOLS handle my personal data?

We only use your data to process orders, returns, and provide service – securely and confidentially.

Are my data shared with third parties?

Only if necessary for processing (e.g., shipping services, payment providers).

Can I access or delete my data?

Yes. You have the right to access, correct, and delete your data at any time. Contact us at shop@siolsvision.com.

How secure is my data?

Our shop uses SSL encryption – your data is protected during transmission.

How can I unsubscribe from the newsletter?

Via the unsubscribe link in every email, or by contacting us directly.